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OuIdo • Tondnso

Terms of Sale

Last updated: 30 avril 2026

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Purpose

These Terms of Sale govern subscription and delivery of Tondnso sovereign cloud storage services.

Service description

Tondnso provides three plans:

  • Karambisi
  • Beydari
  • Baarakela

Plan details (storage, options, billing frequency) are available on the Pricing page.

Pricing

Applicable prices are those shown at checkout. Prices may change at any time; changes do not impact the already paid billing period.

Subscription process

Subscription includes:

  1. account creation/validation;
  2. plan and currency selection;
  3. payment through Stripe (EUR/USD) or CinetPay (XOF).

Payment terms

  • Stripe: card payments in EUR/USD.
  • CinetPay: Mobile Money payments in XOF.

Payment is due at subscription and each renewal date.

Right of withdrawal (French Consumer Code, Article L221-18)

For a first payment only, customers have 14 days (variable RETRACTATION_DAYS) from subscription to exercise their right of withdrawal.

  • Request email: [email protected]
  • Full refund within 14 days after receiving the request.

Withdrawal form template

I hereby notify my withdrawal from the Tondnso subscription contract.
Full name:
Account email:
Subscription date:
Request date:

Automatic renewal and failed renewal lifecycle

Subscriptions renew automatically according to the selected cycle (monthly/yearly or frequency displayed at checkout), unless cancelled by the customer.

In case of failed renewal:

  • D0: payment fails, Stripe retry cycle starts.
  • D0 -> D21: Stripe retry period (21 days, variable GRACE_PERIOD_DAYS).
  • At D21: account switches to read-only mode.
  • D21 -> D51: read-only period for 30 days (variable READONLY_PERIOD_DAYS).
  • At D51: permanent deletion of data.

Cancellation

Customers may cancel at any time from their account. Cancellation becomes effective at the end of the current billing period.

Data retention after cancellation / failed renewal

After read-only ends, retention is controlled by DATA_RETENTION_AFTER_DELETE_DAYS (current value: 0 day), meaning immediate deletion after read-only.
No reactivation is possible after final deletion: the customer must create a new account.

Plan changes

  • Upgrade: applied immediately with prorated billing.
  • Downgrade: applied at end of current billing period.
  • One active plan per account at any given time.

Service guarantees

Tondnso targets 99% service availability and performs regular backups.

Limitation of liability

Tondnso is not liable for indirect damages, business interruption or data loss caused by non-compliant use, subject to mandatory legal provisions.

Force majeure

Neither party is liable for failure caused by force majeure events under French law.

Governing law and jurisdiction

These Terms are governed by French law. French competent courts shall have jurisdiction in case of dispute.

Mediation

Customers may use: